Shartech does not provide support for your server. If you or your client self host then any and all operations of that server are not our responsibility. This includes, but is not limited to server performance and email.
If you upgrade a plugin yourself and the site breaks you run the risk of us either advising that you should turn it off immediately, or in a worse case scenario, you may be charged for site repairs for problems caused to the site by the plugin you have upgraded. It is always better to … Continue reading Should I upgrade my own WordPress plugins?
In general, Shartech will support the currently released version of a web browser and 2 versions back. Shartech does not provide support for IE6 (Internet Explorer 6). This product is no longer supported by WordPress nor, in fact, even by Microsoft. You can look on our website to see which browsers and versions of browsers … Continue reading Which web browsers and web browser versions do Shartech Media support?
Shartech adheres to modern web development standards so we will code a rounded corner in CSS (Cascading Stylesheets) NOT using an image. The same applies for drop shadows and other features that can be built using CSS. The main issues you will find here are with IE7 and IE8 as they do not support modern … Continue reading My website looks different in Internet Explorer than it does in other browsers, why is this?
During development we will add as many pages and posts as your allocated development time allows. For a Shartech Premium site this is 40 hours in total. So if developing your website and adding all other content has come to a total of 30 hours then you have 10 hours remaining for this task. For … Continue reading Will my new website get to the first page on Google?
During development we will add as many pages and posts as your allocated development time allows. For a Shartech Premium site this is 40 hours in total. So if developing your website and adding all other content has come to a total of 30 hours then you have 10 hours remaining for this task. For … Continue reading How many pages and posts will Shartech Media create for me during the development of my website?
During development Shartech will add as many images, slideshows / sliders and attachments as can be uploaded and positioned on your site within your allocated website development hours. For a Shartech Premium website this is 40 hours. So if developing your website and adding all other content has come to a total of 30 hours … Continue reading How many images, slideshows, attachments, audio and videos will Shartech Media add during development?
Shartech will not store videos on your Shartech hosted website. The place to store videos is on a server that is optimised for video. Storing them on your website may significantly slow its response time. Try storing your video on YouTube, Vimeo or even on a cloud server and then embedding the video on your … Continue reading Can I store video files on my Shartech Media website?
Shartech will convert your video from a non-compatible format for you for a small fee. This will be quoted following supply of a copy of the video to Shartech Support. Similarly uploading your video to YouTube, Vimeo or likewise is not available for free. Fortunately this task has been made very quick and simple by … Continue reading Will Shartech Media convert and upload my videos to YouTube, Vimeo or likewise for me?
No single file stored on a website on a Shartecg Media hosting or Support plan shall be in excess of 5MB. Such files slow down your website when accessed and slow down our servers. There are far better places to store larger files such as audio and video etc. Please contact Shartech if you need to … Continue reading What is the maximum filesize for Shartech Media Hosted Sites?